Frequently Asked Questions
Where uncertainty ends, and the journey begins.
Frequently asked questions
What is the return policy?
If you would like to return a product please contact us. We will provide a return shipping label and the RMA reference number which must accompany the return.
Returns accepted within 30 days of delivery. Orders after 30 days are non-refundable.
Items must be unopened, unused, and in resalable condition for a full refund. Opened/used items may be partially or not refunded.
Original packaging is required. Please keep it for at least 30 days.
Photos are required for damaged or defective items.
Return shipping is paid by the customer unless the item is wrong or defective (prepaid label provided in that case).
Shipping fees are non-refundable. If refunded, return shipping cost will be deducted.
What size dry bag should I choose?
- 5L–10L: Phone, wallet, keys, small essentials
15L–25L: Day trips, hiking, kayaking
30L+: Multi-day adventures or bulky gear
If you’re between sizes, go slightly bigger. Air compresses. Regret doesn’t.
Are dry bags good for hiking?
Yes. They protect against rain, river crossings, and unexpected weather.
They’re especially useful when used inside a backpack as a waterproof liner.
Do dry bags float?
Absolutely! Just be sure that you followed the following steps to ensure your bag is working correctly:
- Roll the top of the bag down 3-4 times
- Buckle the sides up so that you sort of made a “handle” for your bag
- Be sure to leave some air in the bag, as this is what keeps your gear buoyant in water and dry!
Where do you ship the products？
We provide worldwide shipping except for some certain area. We have warehouses in the U.S. DE and UK. We'll ship the item according the the location.