Shipping
We offer fast, reliable shipping to customers worldwide. We use DPD Express, FedEx Express,UPS Express or DHL Express etc. The shipping carriers may differ according to the destinations.
Shipping Cost
Standard Shipping: $9.99 or Free for Orders $70 or More
Expedited Shipping: $24.99
Customers can choose the shipping option that best suits their needs during checkout.
Processing Time
Orders are processed within 1-2 business days before shipment. In rare cases, processing may take up to 4 business days.
All customized products will require additional processing time.
Delivery Time
Standard delivery : The lead time for Standard Shipping varies based off of location, but generally, you should receive your order within 7-12 business days if there are no delays in weather, unexpected circumstances, etc.
Expedited Shipping: 3–5 business days after dispatch, though delivery time may also vary based on your location and weather conditions.
Kindly noted: We're not able to ship to P.O. Box, APO/FPO addresses, overseas territories, outer islands and non-continental regions.
Tracking Your Order
- You can check your order status via shipping notification emails from idrybag.com
- Your account or our website
If your tracking shows no movement for more than 5 business days, please contact us for assistance. Your can leave us message via contact us form or just drop an email to sales@idrybag.com
Lost or Stolen Packages
Package marked as"Delivered"but haven't received it?
Shipping carriers sometimes update tracking statuses up to 2 business days before actual arrival while your order is still in transit. If your package hasn't arrived after 2 business days of "delivered" status-and you've checked around your delivery area-please contact customer service for help.
kindly noted: idrybag is not responsible for packages marked as delivered or stolen after delivery. If you have any questions with these kind of packages, we recommend filing a claim directly with the carrier.
Duties & Customs
Most countries include duties, taxes, and fees at checkout
Some locations may require additional fees upon delivery
Some countries may require customs duties upon arrival. Please note that idrybag is not liable for customs clearance fees that are required by your country, we are also not responsible for the delay in delivery caused by the customs.
Returns
Returns are easy and hassle-free. If you're not completely satisfied with your purchase, you may return most items within 30 days of receipt for a full refund. Items must be unused and in original condition with all packaging and tags intact.
To start a return, contact us with your order number. Once we receive and inspect your returned item, refunds are processed within 3-5 business days and credited to your original payment method. It may take your bank up to 10 business days to post the funds to your account. If you don't receive your credit back, we suggest contacting your bank.
Shipping costs for returns are the customer's responsibility unless the return is due to our error or a defective product. For damaged or defective items, please reach out immediately with photos. We'll arrange a replacement or refund at no cost to you. Certain items like limited edition releases, clearance or final sale products cannot be returned. For questions about your shipment or return, our support team is here to help. We're committed to making your experience smooth and satisfactory.
Exchanges
We do not process direct exchanges. To get a different color, or size, simply return your original, unused product back to us for a refund and place a new order on idrybag.com. Product return must be initiated within 30 days of purchase.
- Standard returns are subject to a $5 restocking fee per item unless the item is damaged or defective upon arrival.
- Ordering your new item right away is recommended, as popular gear sells out quickly during peak seasons.
